At Carol’s Organic Kitchen, your happiness is very important to us and for that reason, we want to make sure you’re always satisfied. Each product is handmade and quality checked before fulfillment of your order. However, if for any reason, you should want a refund, we want to make this activity easy and seamless for you.
All you have to do is return the items within 30 days of your purchase. Only products purchased on Carolsorganickitchen.com may be returned for a full refund in that 30-day period.
Any returns will be processed within 7-10 business days from the date we receive your items and we will then credit the card originally used to make your purchase.
The following items cannot be returned:
Individual products that were originally purchased as part of a set
Items purchased from Carol outside of the Carol’s Organic Kitchen Website
Items purchased at our live events and workshops.
Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website for their return policy.
Our return address is:
Carol's Organic Kitchen
18A Loftus Road
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or tracked Royal Mail delivery. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.
When your order arrives, please inspect the contents of the box for any damage that may have occurred during shipment. It is normal for the outside of the postal package to show some wear; however, if damage occurred to the items in your shipment, please contact Carol's Organic Kitchen at 077-5766-2448 between the hours of 9:00 a.m. and 5:30 p.m. GMT Europe/London, during business (Monday to Friday).
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot make price adjustments or cancel an order once it has been submitted.